Privacy Policy

Last updated: 8 October 2026

We at OKO Global LLP (‘OKO’, ‘we’, ‘us’) understand that your privacy is important to you and that you care how your information is used and shared. We respect and value the privacy of everyone who visits this website or buys from us, and we will only collect and use personal data in the ways described here and in a way that is consistent with our obligations and your rights under the law. This notice describes how we do that.

Information about us

OKO Global LLP, registered in England under number OC363642.
Registered address: 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom.
OKO Global LLP is the controller of the personal data described in this notice.

What does this notice cover?

This notice explains how we use your personal data: how it is collected, how it is held and how it is processed. It also explains your rights under the law relating to your personal data. It applies to this website (oko.com), to orders placed through our online shop, and to enquiries you send us.

Orders placed through our online shop are also covered by our store privacy policy, which describes in detail the information processed by our e-commerce platform when you buy from us.

What is personal data?

Personal data is defined by the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where it applies, the EU General Data Protection Regulation (Regulation (EU) 2016/679) as ‘any information relating to a person who can be directly or indirectly identified in particular by reference to an identifier’.

In simpler terms, personal data is any information about you that enables you to be identified. It covers obvious information such as your name and contact details, but also less obvious information such as identification numbers, electronic location data and other online identifiers.

What are your rights?

You have rights as a ‘data subject’ and we have an obligation to uphold them:

  • Right to be informed – we must be transparent about how we collect and use your personal data.
  • Right of access – you can access your personal data and supplementary information.
  • Right to rectification – if the information we hold on you is inaccurate or incomplete, you can ask us to correct it.
  • Right to erasure – you can ask us to delete personal data where there is no compelling reason for us to continue processing it.
  • Right to restrict processing – you can ask us to stop processing your data if you consider it inaccurate or incomplete, while we consider an objection you have made, or where we no longer need the data but you need it to support a legal claim.
  • Right to data portability – where you have consented to our processing, or where processing is necessary to perform a contract with you, you can ask for a copy of that data in electronic form, or for it to be given to a third party.
  • Right to object – you can object to processing based on our legitimate interests, and you can always object to direct marketing.
  • Rights relating to automated decision-making – we do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

To exercise any of these rights, please use the contact details at the end of this notice.

Information we collect

Enquiries and business contacts. When you contact us, ask for a quote or work with us as a customer, distributor, supplier or partner, we collect information such as your name, job role, company, business address, telephone number, email address and anything else you choose to tell us.

Orders. When you buy from our online shop, we collect your name, email address, telephone number, billing and delivery address, the products you order and your order history. Payments are processed by our payment providers (Shopify Payments, PayPal, Apple Pay, Google Pay and Shop Pay); we do not see or store your full card details.

Technical data. When you use our website we may collect technical data such as your IP address, approximate location (country), browser type and version, preferred language, operating system, the pages you view and how you arrived at our website. We use your approximate country to show the website in your language and to tell you whether our online shop delivers to you; this choice is remembered only for your browsing session. More information about cookies is in our Cookie Policy.

Why we collect this information, and our legal basis

  • To process and deliver your orders, take payment, handle returns and provide customer service – performance of a contract with you.
  • To answer your enquiries and to manage our relationships with customers, distributors, suppliers and partners, including sending invoices – performance of a contract, or our legitimate interest in running our business.
  • To keep accounting and tax records – legal obligation.
  • To run, maintain, secure and improve our website, products and services, and to prevent fraud – our legitimate interests.
  • To send you newsletters or marketing emails – your consent, which you can withdraw at any time.
  • To use non-essential cookies for analytics or advertising – your consent, given through our cookie banner.

Where we rely on your consent, you may withdraw it at any time.

Who we share your data with

We do not sell your personal data. We share it only with service providers who help us run our business and who process it on our behalf and under our instructions, including:

  • Shopify, which hosts our website and online shop;
  • payment providers, to process your payments;
  • delivery and courier companies, to deliver your order;
  • our email, IT and professional service providers (for example accountants and legal advisers);
  • our distributors, where you ask us to put you in touch with a stockist near you.

We may also disclose personal data where we are required to do so by law.

Transfer of data

OKO and our service providers operate internationally, so personal data may be transferred to, or accessed from, countries outside the United Kingdom, including the European Economic Area and the United States. Where this happens, we make sure appropriate safeguards are in place, such as adequacy regulations or the UK International Data Transfer Agreement / standard contractual clauses.

Retention of data

We keep personal data for no longer than is necessary for the purposes for which it is processed. Order, invoice and accounting records are kept for up to seven (7) years to meet our legal and tax obligations. Enquiries that do not lead to an order are kept for no longer than necessary to deal with them. If you object to this retention, please contact us.

Email communications

We send order confirmations, delivery updates and other service messages by email so we can fulfil your order. We will only send you newsletters or marketing emails if you have asked us to; every marketing email includes a link to unsubscribe, or you can contact us at any time to stop them.

Cookies

Information about our use of cookies is in our Cookie Policy. You can change your cookie choices at any time through the cookie banner.

Conditions of use and changes to this notice

Your use of our website is also subject to our Conditions of Use. Our business changes over time and this notice will change too; the latest version is always on this page, with the date it was last updated. We will never materially change our practices to make them less protective of personal data collected in the past without the consent of the people affected.

Contact details and complaints

If you have any questions about this notice, or would like to exercise your rights (for example to access or correct your data, or to withdraw consent), please contact us at universal@oko.com, by telephone on +44 (0)20 7870 3156, or by post at the address above. There is no charge for a subject access request and we will respond within one month.

The Data Protection Officer (DPO) for OKO Global is Ben Evans, who can be contacted by email at universal@oko.com.

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint. If you live in the European Economic Area, you may also contact your local data protection authority.